A system which has been carefully designed for the purpose should be easy to use, and not require a great deal of support.
So E-smiths is happy to include a year's free telephone support with every development.
No-one is perfect, but systems should be. If E-smiths is responsible for a fault in a system, it will be fixed without charge.
They run on computers. Those computers run other programs. The computers may be connected to other computers. They almost certainly connect to the Internet. So if clients need help with any computer-related issue, E-smiths will be do everything possible to assist and advise.